Accessibility

We want to make sure that this website is accessible for everyone. The website offers full functionality in all modern browsers and devices including iPhone, Android and tablet devices.

Accessibility: using this website

We want to make sure our online information is available to everyone. This page details the different features we offer to help users with access needs to navigate the website

If you have any difficulties, suggestions or find an area of the website hard to use, please email HULLCCG.contactus@nhs.net or call 01482 344700

Accessibility features are different for each web browser. To make this website easier to see, easier to use or easier to hear, you may need to amend settings on your web browser.

For information on accessibility features for your web browser, please see the following links:

Your operating system

For information on accessibility features for your operating system, please see the following links:

Languages

There is a google translate feature that you can find at the top of our home page. This will translate our website copy into any language in which you wish to view it.

If you have any language requirements that aren’t addressed by this please contact us by emailing HULLCCG.contactus@nhs.net or call 01482 344700 Please make clear what you need translating and which language you would like it in.

Accessibility statement

We are committed to improving this website and meeting accessibility standards. While we’re completing this work, you may encounter some limitations to how accessible the website it.

We endeavour to be compliant with the Web Content Accessibility Guidelines 2.0 (WCAG) and aim to follow best practices.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using your own screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible. If you cannot access parts of this website or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on HullCCG.ContactUs@nhs.net, 01482 344700.

Technical information about this website’s accessibility

Hull Clinical Commissioning Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We work to add text alternatives for all images by December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We are working to provide documents in a more accessible format where possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2020 if they’re not essential to providing our services. For example, we do not plan to fix Board meeting papers. However, if you require any of these documents in an accessible format please contact us on HullCCG.ContactUs@nhs.net.

Video

The videos on this website all have subtitles to ensure they are accessible by all. If you notice any videos without subtitles please let us know so that we can correct this. Email HullCCG.ContactUs@nhs.net.

How we tested this website

This website was last tested in September 2020 by selecting a sample of pages from our website.

In addition to the accessibility compliance of this website, there are some settings and options available to you on your computer, which can help you further to enhance your web browsing experience including this website.

Browsers

Our website has been developed to work well with the following modern browsers:

  • Internet Explorer (IE) 7.0 onwards
  • Mozilla Firefox
  • Google Chrome
  • Safari by Apple
Browser settings

There are a number of settings available within each browser which can help you as a user to customise your browsing experience to an extent, according to your needs. These settings are provided by different browser manufacturers and can vary from each other.

Following are some of the most common options in the modern-day browsers, which you can use to configure your browsing experience to better suit your needs:

Zoom in/out

In most browsers, you can use the provided menus (top) or a combination of shortcut keys on your keyboard to zoom in or zoom out on any website. Zoom in will magnify the website for you regardless of its style and formatting.

Shortcut key combination for this normally is:

  • Zoom in: CTRL and + keys
  • Zoom out: CTRL and – keys
Text size increase/decrease

There is also an option to increase/decrease the size of the text displayed on a webpage. This option is also found in most of the modern-day browsers.

Contrast, font and more accessibility options

There are further options in the browsers for controlling the level of contrast, styles of fonts and ways to select some rules which can override the website styles and use your own styles. These need to be used carefully and after some testing, you may find the best combination for your personal needs.

Language/translation

Various tools can be used by developers to produce copies of the website in different languages, but the most common, free and easy one to use by site users is Google Translation.  Using this service by Google, you can see the translated versions of the whole websites or simply use this service to translate some relevant words from one language to another. Please note this is a service provided by Google and they have the overall control on the number of available languages for translation and any other terms and conditions.

Screen readers and talking browsers

There are a number of options for you as a website user to ‘hear’ the content on a website if in case you have difficulties in reading the information on the pages. Very useful and comprehensive information about the screen readers and talking browsers can be found at www.bbc.co.uk/accessibility/guides/screenreaders

Document readers/viewers

Most of the documents on this website are published in a PDF format and you may find it easier to have a PDF Reader (free software) installed on your computer. The PDF Reader software will ensure you are able to open these PDF documents and read through them and it will also enable to save/print them for later use.

A free version of Adobe PDF Reader can be downloaded and installed from the manufacturer’s website – http://get.adobe.com/uk/reader

You may find that some documents on this website are not in the PDF format and these could be in Microsoft Word/Excel format. If you don’t have the correct software installed for viewing these documents, you may look into some free third-party tools available online. If you think you are having any issues with any of these documents, please contact us and we will endeavour to help you in sorting this out for you (contact details on the right).

If you have any further questions in relation to accessibility on this website, you can contact the Trust’s Communications team via the contact details on the right.

For more comprehensive and user-friendly information about web accessibility, we recommend you visit the BBC’s my web my way website.

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