Non-emergency Medical Transport Service

Update November 2016

Thames Ambulance Services Ltd (TAS) has been awarded the contract to deliver Non-Emergency Medical Transport Services (previously referred to as Patient Transport Service) for Hull patients from 1 April 2017.

Non-emergency medical transport services are used by patients who need support to get to healthcare services due to their medical and clinical needs. Around 4,000 journeys are made each month in Hull, mainly for patients receiving renal dialysis or cancer treatment.

NHS Hull Clinical Commissioning Group (CCG) awarded the £1.2m pa, five year contract following an extensive NHS procurement and evaluation process which included support and involvement from current service users, GPs and other health care professionals, and CCG Health Ambassadors. Current service users were consulted around their experiences of the service, what they valued and what they felt could be improved. This feedback helped design the new service specification.

TAS demonstrated innovation around the implementation of technology to communicate with service users, and in monitoring its vehicle fleet to ensure that patients are conveyed in comfort and safety. The company was also able to demonstrate how they would apply the eligibility criteria to ensure equitable and appropriate access to the service.

TAS currently employs around 300 staff across the country from its headquarters and control centre based in Lincoln. The company also provides non-emergency medical transport services for patients in Grimsby and Scunthorpe.

Yorkshire Ambulance Service NHS Trust will continue to deliver the service until 31 March 2017. TAS and Yorkshire Ambulance NHS Trust will work together to identify and transfer the appropriate staff in accordance with the TUPE regulations.

Current service users do not need to take any action, however if people have any concerns they can discuss them with the CCG’s Patient Advice and Liaison Service on 01482 335409.

Erica Daley, NHS Hull CCG Director of Integrated Commissioning, said:

“Our main priority was to commission the highest quality service for the patients in Hull who rely on this essential transport service to attend their medical appointments.

“We want to acknowledge and thank Yorkshire Ambulance Services NHS Trust for their services to patients under the existing patient transport contract.

“TAS will be working with Yorkshire Ambulance Services NHS Trust and health care services, including local GPs and Hull and East Yorkshire Hospitals Trust, to ensure a smooth transition from April 1 2017.”

Lee Barham. TAS Chief Operating Officer, said:

“Thames is delighted to have been chosen to provide the non-emergency medical transport service to patients in Hull. We have over 30 years’ experience in delivering patient transport services and pride ourselves on a patient centric ethos across the whole company. We look forward to providing Hull patients with a service that is tailored to meet their personal health needs and which is caring, safe and reliable.