From 1 July 2022, Clinical Commissioning Groups (CCGs) will be dissolved, and Integrated Care Boards (ICBs) will take over the responsibility for NHS functions and budgets. We will become part of NHS Humber and North Yorkshire ICB. You can continue to use this website to find the information you need, which remains relevant for the Hull area.

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Local pharmacies, like other healthcare services, are experiencing unprecedented demand during the current COVID-19 pandemic and the Humber Local Pharmaceutical Committee has issued the following advice for patients in relation to the ordering of repeat prescriptions. Thank you very much for your support during this period:


  • Please allow at least seven days between ordering your prescription and collecting from a pharmacy.
  • Please do not over order.
  • Please do not ring the pharmacy to see if prescription is ready as this may block the phone lines for urgent calls.
  • If you go to a pharmacy to collect a prescription before it is ready (some pharmacies are taking at least 7 days) then you may be asked to call back later that day or the following day.
  • If your prescription is urgent that day please go to the pharmacy and they will complete it as soon as possible but you may have to wait or call back.
  • If you get a message from your surgery/NHS app to say the prescription has been done, please give the pharmacy seven days to get it ready other than acute/urgent.

These are the options for ordering your repeat prescription:

Patients, including those that are ‘shielded’ or self-isolating, who cannot order online, or do not have friends, family or a volunteer who can order online on their behalf please visit the Government’s extremely vulnerable page online or call 0800 0288327, the Government’s dedicated helpline.

Only if all these possibilities have been exhausted then contact your pharmacy to see if they would consider ordering for you under the ‘Guidance- Patients who may require Assistance’. However, not all pharmacies will be able to provide this service.

For more information about how pharmacies are operating at the moment, please click here.

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