Pharmacy Services

Local pharmacies, like other healthcare services, are experiencing unprecedented demand during the current COVID-19 pandemic and the Humber Local Pharmaceutical Committee has issued the following advice for patients in relation to the ordering of repeat prescriptions. Thank you very much for your support during this period:

  • Please allow at least seven days between ordering your prescription and collecting from a pharmacy.
  • Please do not over order.
  • Please do not ring the pharmacy to see if prescription is ready as this may block the phone lines for urgent calls.
  • If you go to a pharmacy to collect a prescription before it is ready (some pharmacies are taking at least 7 days) then you may be asked to call back later that day or the following day.
  • If your prescription is urgent that day please go to the pharmacy and they will complete it as soon as possible but you may have to wait or call back.
  • If you get a message from your surgery/NHS app to say the prescription has been done, please give the pharmacy seven days to get it ready other than acute/urgent.

These are the options for ordering your repeat prescription

Patients, including those that are ‘shielded’ or self-isolating, who cannot order online, or do not have friends, family or a volunteer who can order online on their behalf please visit the Government’s extremely vulnerable page online or call 0800 0288327, the Government’s dedicated helpline.

Only if all these possibilities have been exhausted then contact your pharmacy to see if they would consider ordering for you under the ‘Guidance- Patients who may require Assistance’. However, not all pharmacies will be able to provide this service.

Exceptions to above:

  • Those who receive batch prescriptions (Electronic Repeat Dispensing) only need to re-order at the end of the batch. Your pharmacy will inform you when you collect the last in the batch. Many GP Practices are currently increasing the number of patients on Electronic Repeat Dispensing.
  • Those who still have an agreement that the pharmacy will continue to order for them, for example, patients who receive their medication through a monitored dosage system, for example, a dosette box or blister pack.

If your pharmacy has already informed you they can no longer order your medication then you must use the process above to order.

During the COVID-19 pandemic pharmacies opening hours have changed, click for more information.


Ordering your repeat prescription is changing

We are making changes to way people order repeat prescriptions. If you currently order your repeat prescriptions directly with your pharmacy then from 1 September 2020 you (or a person nominated on your behalf) will have to order in one of the following ways:

  • Online – all you have to do is register with your GP Practice for online services. Visit your GP Practice website for more information
  • Through the national NHS App – Download the NHS APP and find out more.
  • In person at your GP practice – Simply tick the medicines you need on the white, tear-off section of your prescription and drop it into your GP Practice. Some GP Practices have a post box outside their entrance for people to drop off.

If you have trouble using online services and don’t have a family member, friend or carer able to order prescriptions on your behalf, please contact your GP Practice. They can speak to your pharmacy to make sure you continue to receive assistance.

Due to the current COVID-19 pandemic, a number of pharmacies have agreed to continue to order repeat prescriptions for you, until 1 September 2020. This is at the discretion of each individual pharmacy.

Pharmacies are experiencing extreme demand, so please check with your pharmacy before you visit them and where possible, please adopt the new ways of ordering your repeat prescriptions listed above.

For more information on changes to repeat prescribing click here.

Please note due to COVID-19 the dates in this leaflet have changed from 1 April to 1 September 2020.

For more information on Pharmacy services during COVID-19 click here.

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