From 1 July 2022, Clinical Commissioning Groups (CCGs) will be dissolved, and Integrated Care Boards (ICBs) will take over the responsibility for NHS functions and budgets. We will become part of NHS Humber and North Yorkshire ICB. You can continue to use this website to find the information you need, which remains relevant for the Hull area.

Contact us

Hull Health Care Partnership

Warehouse 8

Guildhall Road



HU1 1HJ.


Patient queries, comments and complaints

If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response, and this is written into the NHS Constitution on GOV.UK. You can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:

Telephone: 01482 957750

Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
DN20 8GS

Freedom of information requests

For all Freedom of Information requests please see the dedicated Freedom of Information page here.

Media enquiries

Please contact us on 01482 344700 between 9am and 5pm Monday to Friday with your enquiry or email:

You can raise your concerns immediately by speaking with the staff involved in your care. If you prefer, you can contact patient relations who may be able to help you resolve your concerns informally without making a formal complaint.

Patient relations can provide confidential advice and support to help you resolve queries and concerns about your NHS care. Patient relations can also provide general information about NHS services.

For further information about patient relations see here.

In line with NHS policy, NHS Hull CCG has a Unacceptable Behaviour Statement.

Staff managing direct relationships with the public (face-to-face, through emails, letters or telephone calls), are offered training and support to handle aggression, abuse, violence or anti-social behaviour from patients, their relatives or members of the public.

Hull CCG is committed to:

  • Ownership and responsibility of staff safety
  • Introducing preventative measures to minimise risks to staff
  • Ensuring relevant staff are appropriately trained
  • Promoting and maintaining public awareness of our Zero Tolerance approach

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