Freedom of information requests
For all Freedom of Information requests please see the dedicated Freedom of Information page here.
Confidential help and advice and making a complaint
You can raise your concerns immediately by speaking with the staff involved in your care. If you prefer, you can contact patient relations who may be able to help you resolve your concerns informally without making a formal complaint.
Patient relations can provide confidential advice and support to help you resolve queries and concerns about your NHS care. Patient relations can also provide general information about NHS services.
For further information about patient relations see here.
Please contact us on 01482 344700 between 9:00 am and 5.00 pm Monday to Friday with your enquiry or email: HULLCCG.email@example.com
NHS Hull CCG’s zero tolerance approach to aggressive, abusive, violent or anti-social behaviour towards our staff
In line with NHS policy, NHS Hull CCG has a zero tolerance approach to aggression, abuse, violence or anti-social behaviour towards our staff.
Staff managing direct relationships with the public (face-to-face, through emails, letters or telephone calls), are offered training and support to handle aggression, abuse, violence or anti-social behaviour from patients, their relatives or members of the public.
Hull CCG is committed to:
- Ownership and responsibility of staff safety
- Introducing preventative measures to minimise risks to staff
- Ensuring relevant staff are appropriately trained
- Promoting and maintaining public awareness of our Zero Tolerance approach