The Jean Bishop Integrated Care Centre – Ray’s Story
Ray Eshelby was one of the first patients at the Jean Bishop Integrated Care Centre (ICC). Prior to his visit to the he had been housebound with a number of long term health problems, that had left him at a very low point.
The Jean Bishop Integrated Care Centre in Hull is a totally different way of caring for patients. A member of the ICC team visits the patient in their own home to undertake an assessment and identify issues that the patient wishes to discuss with the team when they attend the ICC. These issues often range from concerns about their health, social interaction or anything they are struggling with. Not only does this help the patient and carer understand what to expect at the ICC but it also helps us identify which members of the team they need to see.
Ray was visited by the Advanced Nurse Practitioner (Frailty) at home to discuss his medical and non-medical needs before his visit so that his morning at the ICC could be planned well. Initially Ray was anxious about coming into the ICC but – accompanied by his wife and carer Val – he had a number of successful consultations specialist and therapy services, including a community geriatrician who reviewed his medication.
Meeting Ray’s medical needs was only half of the story – he already had a manual wheelchair, but it was too heavy for Val to push up and down the ramp built by the Council, effectively confining him to the house. Staff at the Jean Bishop Integrated Care Centre were able to work with wheelchair services to fast-track a new electric wheelchair. Now on better medication and with an electric wheelchair, Ray was more confident leave his house, and he was able spend time in East Park with Val in the Hull neighbourhood that they had lived in all their lives.
Sadly Ray died in September but Val has given her blessing for the film to be shown.
Our full public consultation in 2016 helped to ensure patients and the public views influence the development of the Integrated Care Centre. We proudly opened the ICC in 2018 and you can find out more about how the services work together here